vom 08.05.2026
1st and 2nd Level Support for all offices totaling 400+ users who are both locally and remotely based. Manage incidents and requests within SLA with the support of our helpdesk ticketing system. Daily tasks to include for example: installing and troubleshooting user hardware, software issues, managing user credentials and access rights and support of mobile devices. User support and education for Microsoft Office 365 applications. Manage Apple mobile devices (Latest iPhone Pro models, iPad Pro). Manage end user devices (Lenovo X1 Carbon is standard device). Manage and support video conferencing meetings from an IT perspective (Neat Devices). Teams Telephony Support. Procuring hardware and software. Auditing local hardware, software and managing the complete list of assets. New joiner onboarding. Office 365 mailbox and calendar management.
Skills: Proficiency in German and English is required, including strong verbal, reading, and written communication skills in both languages. Formal IT Education/Industry certifications, this can include A Level or GCSE and/or MCTS/MCITP, ITIL Foundation. Microsoft AZ900 certificate a plus. Desk/Service Desk/Operations experience within IT. Fair understanding of Networking, Security, Infrastructure and Cloud environments. Strong understanding of the Windows Desktop environment with Windows 11 and O365. Intermediate SharePoint support experience; permissions, Teams integration. Broad experience installing and configuring desktop, laptop, and printer equipment. Experience with mobile Device installation and support through an MDM Solution such as Intune. Experience in Office 365 application suite (OneDrive, Exchange Online, Teams) and admin portal. Experience in driving incident, requests and change within an ITIL controlled environment. Excellent written and verbal skills in Swedish and English. Experience supporting a business professional service organization such as a Law Firm, Private Equity House, Corporate. Finance Bank, or equivalent is an advantage. Experience with Desktop Lifecycle Management Systems preferably Microsoft Intune. VC Systems support experience (We use Neat Board and Bar Pro’s, MTR in boardroom)
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